16.8.2022
When the Sunseeker Resort Charlotte Harbor opens in 2023, Maestro PMS will be there to handle all of its guests’ needs from booking to checkout and beyond. The 785-room resort (including 189 Signature Sunsuites ™) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. As the preferred browser-based on-site property management system for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups, Maestro will equip the luxury resort with operational modules to simplify Front Office, business, Spa, Subscriptions and Marina, as well as mobile forms to support online pre-registration, Spa hiring forms and the Spa Provider Program.
“Maestro quickly stood out as a business partner rather than a supplier,” said Paul Berry, Sunseeker Resort Charlotte Harbor vice president of hotel operations, sales and marketing. “This was crucial in the selection process as we were looking for a technology company that would grow and develop with us based on the needs of our guests and the business. Maestro has the PMS functionality we need in a single comprehensive, cloud-hosted platform, along with access to mobile contactless tools for guests. Their ability to improve their product, develop new features and create new integrations that meet our requirements will help us operationally distinguish ourselves as one of the best hotels in the nation. “
Megaresort with memorable experiences
Sunseeker Resort Charlotte Harbor is the first resort property of Sunseeker Resorts, a wholly owned subsidiary of Allegiant Travel Company. The property will feature 60,000 square feet of meeting and conference space, 20 restaurants and bars in total, two swimming pools and retail outlets located along a scenic harbor promenade. A state-of-the-art fitness center and spa will be located on the third floor of the resort’s main tower. In addition to its prime waterfront location, the Sunseeker Resort Charlotte Harbor boasts a world-class 18-hole golf course exclusive to hotel guests.
Master President Warren Dehan said one of the biggest challenges with opening a hotel in 2023 is the amount of technology needed, from infrastructure and networking to over 50 systems, and triple that number in software integrations. Maestro has worked closely with Sunseeker Resort to move data faster and more efficiently across these channels, as well as support their proprietary custom needs through its extensive collection of APIs.
When the facility opens, Maestro PMS will have interfaces to 21 proprietary peripheral technologies, including GDS, Revenue Management, Sales and Catering, Point of Sale (f & b, retail, golf), Parking (gates, valet), Service Requests for Guests, Locks, Energy Management, PBX / Voicemail / Call Accounting, In-Room Entertainment, High Speed Internet Access, Housekeeping, Credit Card, Guest Surveys, Kiosk, Mobile App and Back Office Accounting.
“Maestro is delighted to have been selected as the PMS of choice for Florida’s largest hotel resort on the Gulf Coast,” said Dehan. “We are always willing to go the extra mile for our clients and customize our features to meet the diverse needs of our clients to meet their standards, loyalty and reporting needs. When this facility opens next year, it will truly be the “place” to sip, take a dip, play and stay. “
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